FAQ

Frequently Asked Questions

Do you offer a warranty?

A warranty is included with every product. The warranty period may vary depending on the product; you can find it in the product specifications or check with a customer service representative: +380967002685

When will my order arrive?

Orders are shipped on Tuesdays and Fridays.
Delivery times within Ukraine via Nova Poshta are as follows:
- to major cities: 1–2 days
- to areas remote from major transportation routes: 2–4 days
You can also track your package using the tracking number on the official Nova Poshta website:
https://tracking.novaposhta.ua/#/uk/

Do you have a service center?

Of course! You can always call our customer service number if a product isn’t working properly. In all the time our store has been open, not a single customer has been left to deal with a problem involving headphones that don’t work, a glitchy set-top box, or a clock that won’t connect to the network.

How can I tell if a watch is water-resistant?

To find out which watches are water-resistant, go to the “Key Features” section of the product page and look under “Water Resistance.”